Handover defects: comparison of construction and post-handover housing defects
This is an Accepted Manuscript of an article published by Taylor & Francis Group in Building research and information on 20/05/2015, available online: http://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284
| Authors: | ; ; ; |
|---|---|
| Format: | Article |
| Publication date: | 2015 |
| Country: | España |
| Institution: | Universitat Politècnica de Catalunya (UPC) |
| Repository: | UPCommons. Portal del coneixement obert de la UPC |
| Language: | English |
| OAI Identifier: | oai:upcommons.upc.edu:2117/78911 |
| Online Access: | https://hdl.handle.net/2117/78911 https://dx.doi.org/10.1080/09613218.2015.1039284 |
| Access Level: | Open access |
| Keyword: | Building--Quality control Consumer complaints Customer complaints Construction defects Defects Housing Quality control Spain Construcció -- Control de qualitat Edificis -- Control de qualitat Satisfacció del consumidor Àrees temàtiques de la UPC::Edificació::Gestió d'obres |
| _version_ | 1878740459678859264 |
|---|---|
| author | Forcada Matheu, Núria|||0000-0003-2109-4205 |
| author2 | Macarulla Martí, Marcel|||0000-0002-5469-7291 Gangolells Solanellas, Marta|||0000-0001-7921-595X Casals Casanova, Miquel|||0000-0001-5379-894X |
| author2_role | author author author |
| author_browse | Casals Casanova, Miquel|||0000-0001-5379-894X Forcada Matheu, Núria|||0000-0003-2109-4205 Gangolells Solanellas, Marta|||0000-0001-7921-595X Macarulla Martí, Marcel|||0000-0002-5469-7291 |
| author_facet | Forcada Matheu, Núria|||0000-0003-2109-4205 Macarulla Martí, Marcel|||0000-0002-5469-7291 Gangolells Solanellas, Marta|||0000-0001-7921-595X Casals Casanova, Miquel|||0000-0001-5379-894X |
| author_role | author |
| collection | UPCommons. Portal del coneixement obert de la UPC |
| description | This is an Accepted Manuscript of an article published by Taylor & Francis Group in Building research and information on 20/05/2015, available online: http://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284 |
| eu_rights_str_mv | openAccess |
| format | article |
| id | ES_d36d7f3eb3f8039fa6dbce14ebf2d57c |
| institution | Universitat Politècnica de Catalunya (UPC) |
| instname_str | Universitat Politècnica de Catalunya (UPC) |
| language | eng |
| network_acronym_str | ES |
| network_name_str | España |
| oai_identifier_str | oai:upcommons.upc.edu:2117/78911 |
| publishDate | 2015 |
| publishDateSort | 2015 |
| reponame_str | UPCommons. Portal del coneixement obert de la UPC |
| spelling | Handover defects: comparison of construction and post-handover housing defects Forcada Matheu, Núria|||0000-0003-2109-4205 Macarulla Martí, Marcel|||0000-0002-5469-7291 Gangolells Solanellas, Marta|||0000-0001-7921-595X Casals Casanova, Miquel|||0000-0001-5379-894X Building--Quality control Consumer complaints Customer complaints Construction defects Defects Housing Quality control Spain Construcció -- Control de qualitat Edificis -- Control de qualitat Satisfacció del consumidor Àrees temàtiques de la UPC::Edificació::Gestió d'obres This is an Accepted Manuscript of an article published by Taylor & Francis Group in Building research and information on 20/05/2015, available online: http://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284 Although inspections occur during construction or at handover, customers do not normally participate. This situation creates a gap between the quality perceived by both contractors and customers. An analysis of 52 552 handover defects in 2179 flats in Spain is presented which identified their nature, the building element and trade where these defects are located. These results are compared with previous studies that analysed defects detected during the construction stage and those that remain after handing over the building to the client. The research reveals that structural defects are resolved during construction due to existing quality standards. However, other aesthetic and functional defects remain and/or arise at handover. Some defects are not resolved until customers complain after they first occupy the dwelling. Many functional defects arise due to the lack of involvement of end users in the early project stages. Peer Reviewed https://hdl.handle.net/2117/78911 https://dx.doi.org/10.1080/09613218.2015.1039284 |
| spellingShingle | Handover defects: comparison of construction and post-handover housing defects Forcada Matheu, Núria|||0000-0003-2109-4205 Building--Quality control Consumer complaints Customer complaints Construction defects Defects Housing Quality control Spain Construcció -- Control de qualitat Edificis -- Control de qualitat Satisfacció del consumidor Àrees temàtiques de la UPC::Edificació::Gestió d'obres |
| title | Handover defects: comparison of construction and post-handover housing defects |
| title_full | Handover defects: comparison of construction and post-handover housing defects |
| title_fullStr | Handover defects: comparison of construction and post-handover housing defects |
| title_full_unstemmed | Handover defects: comparison of construction and post-handover housing defects |
| title_short | Handover defects: comparison of construction and post-handover housing defects |
| title_sort | Handover defects: comparison of construction and post-handover housing defects |
| topic | Building--Quality control Consumer complaints Customer complaints Construction defects Defects Housing Quality control Spain Construcció -- Control de qualitat Edificis -- Control de qualitat Satisfacció del consumidor Àrees temàtiques de la UPC::Edificació::Gestió d'obres |
| topic_facet | Building--Quality control Consumer complaints Customer complaints Construction defects Defects Housing Quality control Spain Construcció -- Control de qualitat Edificis -- Control de qualitat Satisfacció del consumidor Àrees temàtiques de la UPC::Edificació::Gestió d'obres |
| url | https://hdl.handle.net/2117/78911 https://dx.doi.org/10.1080/09613218.2015.1039284 |