Twitter, Social Services and Covid-19: Analysis of Interactions between Political Parties and Citizens

The state of alarm caused by Covid-19 has mobilised the population’s digital social participation in social networks. Likewise, the relevance acquired by Social Services as a support for the social and health crisis has generated an unprecedented social debate on Twitter about the reality of these s...

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Bibliographic Details
Authors: Chaves Montero, Alfonso; Relinque Medina, Fernando; Fernández Borrero, Manuela Ángela; Vázquez Aguado, Octavio
Format: Article
Publication date:2021
Country:España
Institution:Universidad de Huelva (UHU)
Repository:Arias Montano. Repositorio Institucional de la Universidad de Huelva
Language:English
OAI Identifier:oai:ariasmontano.uhu.es:10272/19440
Online Access:http://hdl.handle.net/10272/19440
Access Level:Open access
Keyword:Covid-19
Twitter
Social Services
Citizen interactions
Political discourse
Network analysis
Description
Summary:The state of alarm caused by Covid-19 has mobilised the population’s digital social participation in social networks. Likewise, the relevance acquired by Social Services as a support for the social and health crisis has generated an unprecedented social debate on Twitter about the reality of these services in Spain. The analysis of this phenomenon is the focus of the present article, in which the tweets on Social Services and Covid-19 published during the confinement have been analysed using the qualitative analysis software Atlas.Ti. The results show the precariousness of social services and that a change in the management and financing model of these services is required to guarantee benefits and satisfy fundamental social rights.