Value co-creation in the sharing economy: The role of quality of service provided by peer
This article was written as part of a research project titled ‘Improvement of quality in collaborative consumption companies: Model, scale and loyalty (CC-QUAL)’ (ref: RTI2018-096279-B-I00) financed by the Ministry of Science, Innovation and Universities of Spain within the aid programme for R&D “Re...
| Authors: | ; ; |
|---|---|
| Format: | Article |
| Publication date: | 2020 |
| Country: | España |
| Institution: | Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya) |
| Repository: | Recercat. Dipósit de la Recerca de Catalunya |
| OAI Identifier: | oai:recercat.cat:20.500.12328/5233 |
| Online Access: | https://hdl.handle.net/20.500.12328/5233 https://doi.org/10.1016/j.jclepro.2020.121736 |
| Access Level: | Open access |
| Keyword: | Sharing economy Loyalty Customer value Sustainability Value co-creation Economia col·laborativa Leialtat Valor per al client Sostenibilitat Cocreació de valor Economía colaborativa Fidelidad Valor para el cliente Sostenibilidad Creación conjunta de valor 65 |
| _version_ | 1878731590442418176 |
|---|---|
| author | Akhmedova, Anna |
| author2 | Mas-Machuca, Marta Marimon, Frederic |
| author2_role | author author |
| author_browse | Akhmedova, Anna Marimon, Frederic Mas-Machuca, Marta |
| author_facet | Akhmedova, Anna Mas-Machuca, Marta Marimon, Frederic |
| author_role | author |
| collection | Recercat. Dipósit de la Recerca de Catalunya |
| description | This article was written as part of a research project titled ‘Improvement of quality in collaborative consumption companies: Model, scale and loyalty (CC-QUAL)’ (ref: RTI2018-096279-B-I00) financed by the Ministry of Science, Innovation and Universities of Spain within the aid programme for R&D “Retos Investigación” projects. |
| eu_rights_str_mv | openAccess |
| format | article |
| id | ES_32a4e140bc5dca4daabbc26f58e383ef |
| institution | Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya) |
| instname_str | Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya) |
| network_acronym_str | ES |
| network_name_str | España |
| oai_identifier_str | oai:recercat.cat:20.500.12328/5233 |
| publishDate | 2020 |
| publishDateSort | 2020 |
| publisher | Elsevier |
| publisherStr | Elsevier |
| reponame_str | Recercat. Dipósit de la Recerca de Catalunya |
| spelling | Value co-creation in the sharing economy: The role of quality of service provided by peer Akhmedova, Anna Mas-Machuca, Marta Marimon, Frederic Sharing economy Loyalty Customer value Sustainability Value co-creation Economia col·laborativa Leialtat Valor per al client Sostenibilitat Cocreació de valor Economía colaborativa Fidelidad Valor para el cliente Sostenibilidad Creación conjunta de valor 65 This article was written as part of a research project titled ‘Improvement of quality in collaborative consumption companies: Model, scale and loyalty (CC-QUAL)’ (ref: RTI2018-096279-B-I00) financed by the Ministry of Science, Innovation and Universities of Spain within the aid programme for R&D “Retos Investigación” projects. Aquest document correspon a la versió de l'autor acceptada per la revista Journal of Cleaner Production (post-print / Author Accepted Manuscript) The mesh of consumer-provider roles in the sharing economy gives a new edge to issues of service quality, customer value and loyalty. Not much is known about how platforms can achieve sustainable competitive advantage through regulation of peers ́ interaction. We find that the quality of service is the cornerstone issue in creation of value and loyalty of users in the sharing economy. Specifically, we find that: quality of service and customer value are antecedents of loyalty. Not all quality dimensions impact loyalty equally. Only offline quality dimensions’ impact customer value. Continuous improvement affects loyalty and customer value indirectly through other quality dimensions. Our study contributes to the literature by relating the full chain of concepts of quality, value and loyalty to the sharing economy setting. We identify specific areas that should be reinforced by the platform in order to increase loyalty of users. By making sharing a better and a more appealing consumer option, the circularity of businesses might be faster achieved. info:eu-repo/semantics/acceptedVersion Elsevier https://hdl.handle.net/20.500.12328/5233 https://doi.org/10.1016/j.jclepro.2020.121736 |
| spellingShingle | Value co-creation in the sharing economy: The role of quality of service provided by peer Akhmedova, Anna Sharing economy Loyalty Customer value Sustainability Value co-creation Economia col·laborativa Leialtat Valor per al client Sostenibilitat Cocreació de valor Economía colaborativa Fidelidad Valor para el cliente Sostenibilidad Creación conjunta de valor 65 |
| title | Value co-creation in the sharing economy: The role of quality of service provided by peer |
| title_full | Value co-creation in the sharing economy: The role of quality of service provided by peer |
| title_fullStr | Value co-creation in the sharing economy: The role of quality of service provided by peer |
| title_full_unstemmed | Value co-creation in the sharing economy: The role of quality of service provided by peer |
| title_short | Value co-creation in the sharing economy: The role of quality of service provided by peer |
| title_sort | Value co-creation in the sharing economy: The role of quality of service provided by peer |
| topic | Sharing economy Loyalty Customer value Sustainability Value co-creation Economia col·laborativa Leialtat Valor per al client Sostenibilitat Cocreació de valor Economía colaborativa Fidelidad Valor para el cliente Sostenibilidad Creación conjunta de valor 65 |
| topic_facet | Sharing economy Loyalty Customer value Sustainability Value co-creation Economia col·laborativa Leialtat Valor per al client Sostenibilitat Cocreació de valor Economía colaborativa Fidelidad Valor para el cliente Sostenibilidad Creación conjunta de valor 65 |
| url | https://hdl.handle.net/20.500.12328/5233 https://doi.org/10.1016/j.jclepro.2020.121736 |