Santos, C. P. d., & Fernandes, D. V. d. H. (2011). Perceptions of justice after recovery efforts in internet purchasing: The impact on consumer trust and loyalty toward retailing sites and online shopping in general. ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração.
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Chicago Style (17th ed.) Citation
Santos, Cristiane Pizzutti dos, and Daniel Von der Heyde Fernandes. Perceptions of Justice After Recovery Efforts in Internet Purchasing: The Impact on Consumer Trust and Loyalty Toward Retailing Sites and Online Shopping in General. ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, 2011.
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MLA (9th ed.) Citation
Santos, Cristiane Pizzutti dos, and Daniel Von der Heyde Fernandes. Perceptions of Justice After Recovery Efforts in Internet Purchasing: The Impact on Consumer Trust and Loyalty Toward Retailing Sites and Online Shopping in General. ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, 2011.
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Warning: These citations may not always be 100% accurate.